Frequently Asked Questions (FAQ)
At Living Space Supplies, we are here to ensure your shopping experience is as smooth as possible. Below are answers to some of the most commonly asked questions.
1. What products do you offer?
We specialize in premium massage machines and electric wheelchairs, designed to enhance your comfort, mobility, and overall well-being.
2. Are your products genuine?
Yes, all of our products are 100% genuine and come with the necessary certifications to ensure they meet the highest safety and quality standards.
3. How long does it take to process my order?
We prepare all orders within 1-2 business days. Once your order is processed, it will be shipped, and you’ll receive a confirmation email with tracking information.
4. When will I receive my order?
Delivery typically takes 7 to 30 days, depending on your location. Once your order is shipped, you will receive tracking information to monitor your package’s progress.
5. What if my order arrives damaged?
If your product arrives damaged, please contact us within 7 days of receiving your order at support.livingspacesupplies@gmail.com. We will assist you with a replacement or refund as per our Return Policy.
6. What is your return policy?
We offer a 30-day return policy on all products. Items must be in their original condition, unused, and in their original packaging. For more details, please review our Return Policy.
7. Do your products come with a warranty?
Yes, all of our products come with a warranty:
- Massage machines: 1-year warranty
- Electric wheelchairs: 2-year warranty For more information, please refer to our Warranty Policy.
8. How do I make a warranty claim?
If you believe your product is eligible for a warranty claim, contact us at support.livingspacesupplies@gmail.com with your order number and a description of the issue. We will guide you through the warranty process.
9. Do you offer international shipping?
Currently, we only ship within the United States.
10. How can I contact customer support?
We are available 24/7 to assist you. You can reach us by email at support.livingspacesupplies@gmail.com.
11. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and delivery of your package.
12. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.