SPRITE-2 TaiZhou Electric Mobility Scooter Adult with 2 Basket for Elderly (Copy)

Shipping Policy

At Health Gadget Pro, we aim to provide a seamless and reliable shipping experience for our customers. Please review the details of our shipping policy below.

Order Processing Time

Preparation Time: All orders are processed and prepared for shipment within 1-2 business days.

Order Confirmation: Once your order is placed, you will receive an order confirmation via email. When your item is shipped, you will receive another notification with tracking details.

Shipping Time and Delivery

Standard Shipping: We offer standard shipping for all products. Delivery times typically range from 7 to 30 days, depending on the shipping location.

Shipping Locations: We currently ship to addresses within the United States.

Delivery Time Frame: Most orders are delivered within 30 days from the shipment date.

Shipping Costs

Standard Shipping: Shipping costs may vary based on the size, weight, and destination of the order. Any applicable shipping fees will be calculated and displayed at checkout.

Free Shipping: Occasionally, we offer free shipping promotions for specific products or order totals. Keep an eye out for these offers!

Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status and expected delivery date of your package.

Delayed or Lost Shipments
In rare cases, shipping may be delayed due to unforeseen circumstances. If your order has not arrived within the estimated delivery time, please contact our support team for assistance:

Email: support@healthgadgetpro.comWe will work with the shipping carrier to resolve any issues.

Address Changes
Please ensure that your shipping address is correct at the time of purchase. If you need to change your address after placing an order, contact us immediately. We can only make changes to shipping addresses before the item is shipped.

International Shipping
Currently, we only ship within the United States. We do not offer international shipping at this time.

Damaged or Lost Items
If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving the item. We will either send a replacement or provide a refund as per our Return Policy.

Contact Us
If you have any questions or concerns about your order or shipping process, feel free to reach out to us:

Email: support@healthgadgetpro.com

Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA

Return Policy

At Health Gadget Pro, we are dedicated to ensuring that you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a flexible return policy to make your experience as smooth as possible.

30-Day Return Window
You can return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as when you received it.

You will need to provide proof of purchase, such as your order confirmation email or receipt.

Return Eligibility
We accept returns in the following cases:

Damaged or Defective Products: If your product is damaged upon arrival or has a manufacturing defect, we will cover the cost of return shipping and provide a full refund or replacement.

Incorrect Items: If you received the wrong product, we will cover the cost of return shipping and send you the correct item.

Unsatisfactory Products: If you are not satisfied with your purchase for any reason, you may return it within 30 days for a refund, though you will be responsible for return shipping costs.

Non-Returnable Items
Certain products may not be eligible for returns, including:

Items that have been used or show signs of wear.

Products that are not in their original condition or missing parts.

Items purchased on final sale or discounted clearance.

How to Initiate a Return
To initiate a return, please follow these steps:

Contact our customer support team at support@healthgadgetpro.com with your order number and the reason for your return.

We will provide you with a return shipping label if your return is approved.

Carefully repackage the item and ship it back using the label provided.

Once we receive and inspect the item, we will process your refund or exchange.

Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.

Exchanges
If you wish to exchange your product for a different item, please contact us at support@healthgadgetpro.com, and we will assist with the exchange process.

Contact Information
If you have any questions about our return policy or need assistance with a return, please contact us:

Email: support@healthgadgetpro.com

Address: 1500 W 121st St, Los Angeles, CA 90047-5307, USA

Warranty
• Lifetime limited warranty on Frame
• 2-year limited warranty on Electronics
• 2-year limited warranty on Drivetrain